Contact Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs someone else — a casino's own support desk, an independent adjudicator, or a gambling support service. We research and write about free spins casinos not on GamStop; we do not run any of them, hold your account or control your withdrawals.
How to reach the editorial team
Email is the only channel we operate: [email protected]. Put the casino name or the page title in the subject line — it gets your message to the right writer faster. We read everything sent to that address. We cannot promise a reply to every message, but corrections and factual disputes are prioritised over general enquiries.
Useful things to include:
- The page you were reading, and the section or claim in question.
- The casino involved, if your message is about a specific brand.
- Dates, screenshots of terms, or the wording of a bonus condition you believe we have described incorrectly.
- Whether you are writing as a reader, a casino operator, or on behalf of a support organisation.
Please do not send account numbers, passwords, card details, copies of ID documents or anything else you would not want sitting in an inbox. We have no way to act on them and no reason to hold them.
What we can help with — and what we can't
| We can | We can't |
|---|---|
| Correct a factual error in a review, bonus description or payment note | Access, unlock, close or top up your casino account |
| Explain how wagering requirements, free spins caps or KYC checks generally work | Release a withheld withdrawal or overturn a confiscated balance |
| Point you to the right complaints route for a specific dispute | Act as an adjudicator or negotiate on your behalf |
| Tell you when an offer we have listed has changed or lapsed | Reinstate an expired bonus or extend a spin deadline |
| Take reader feedback on a brand into account in future research | Remove you from GAMSTOP or from any casino's self-exclusion list |
Where commercial relationships sit
Some links on this site are commercial, and the publisher may earn a commission when a reader opens an account through them. That arrangement pays for the research; it does not decide which casinos appear or in what order, and it does not buy a better write-up. If you think a listing reads like an advert rather than an assessment, say so by email — that is exactly the kind of message worth sending. Our approach is set out in more detail on the about the site page.
Reporting a problem with a free spins offer
Free spins promotions change often, and the terms move with them. The disputes readers write to us about tend to fall into a short list of patterns:
- Spins credited on a different game. Most packages name specific slots. Check the promotion page before you deposit.
- Winnings capped. Free spin winnings frequently carry a maximum cashout, separate from the wagering requirement.
- Wagering not completed in time. Bonus expiry dates on spins are often shorter than on deposit bonuses.
- Maximum bet breached. Staking above the bonus bet cap while wagering can void the balance, even accidentally.
- Withdrawal held at verification. KYC and source-of-funds checks are normal, but the paperwork requested should be proportionate.
Take these to the casino's own support first — live chat or email, in writing, keeping a copy. If the operator has an internal complaints procedure, exhaust it before escalating. Overseas-licensed sites are not covered by the UK Gambling Commission's complaints framework, so the escalation route depends on the licence the site holds; Curaçao and other offshore regulators each run their own process. Tell us what happened anyway. Repeated, documented reports about the same brand affect how we describe it.
Casinos we currently list
Enquiries about specific brands are easier to answer if you name the one you mean. The ranked table at the top of our non GamStop casinos comparison is the current list. A few of the most-asked-about, with the headline offers as advertised at the time of writing and the conditions that matter alongside them:
Betmica
Betmica sits at the top of our list and attracts the most reader mail, largely because of the size of its advertised welcome offer: 570% up to £5,700 plus 270 free spins. Editorial rating 10.0. Big headline percentages are the most common source of confusion we get asked about — a multiplier that large is usually spread across several deposits, and both the bonus and the spins will carry wagering requirements, a maximum bet while wagering, and an expiry window. Read the promotion terms on the casino's own site before depositing; they are the document that binds, not our summary. The limitation worth stating plainly: the higher the headline, the more conditions there are to satisfy, and very large packages are the ones readers most often fail to clear.
Kikibet
Kikibet is the second brand readers contact us about most, on a 350% up to £5,555 and 300 free spins welcome package. Editorial rating 9.9. The spin count is high relative to the deposit match, which is the shape that suits players who mainly want slot sessions rather than a large cash balance to grind through. Check the per-spin value and whether winnings from the spins are capped — a 300-spin package with a low cash ceiling behaves very differently from the number on the banner. Limitation: like most offshore sites accepting British players, sterling handling and payment availability should be confirmed at the cashier before you commit funds.
Betninja
Betninja advertises a flatter, simpler deal — £1,000 bonus and 100 free spins to all new players — and we mention it here because straightforward terms generate fewer disputes. Editorial rating 9.8. Fixed-amount offers are easier to judge than percentage stacks: you can calculate the turnover before you deposit. Limitation: the spin allocation is modest next to the packages above, so if free spins volume is what you are after, it is not the strongest fit.
Zombillion
Zombillion runs a 250% up to £4,000 welcome pack with 200 free spins, editorial rating 9.8, and sits in the middle of the range on both cash and spins. It appears here because it is a frequent subject of queries about multi-deposit packages, where each tranche has its own qualifying minimum. Limitation: spread packages mean your bonus value depends on depositing repeatedly, which is not the right structure for everyone.
Side by side
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | 9.8 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Ratings are our own editorial scores, not customer review averages. Offers change without notice — verify on the operator's site before depositing.
Money questions we're asked most
We hold no funds and process no payments, so anything transactional has to go to the casino. What we can do is explain the mechanics, and these are the points that generate the most email:
- Minimum deposits. Each tranche of a multi-deposit welcome pack has its own minimum. Depositing below it usually means no bonus, and the credit is rarely applied retrospectively.
- GBP accounts and conversion. Several offers above are advertised in euros or dollars. If the account is not held in sterling, your bank or card issuer may apply a conversion charge on both deposit and withdrawal, and the sterling figure you see advertised is indicative only.
- Paying in. Debit cards, bank transfers, e-wallets, prepaid vouchers and cryptocurrency are the methods commonly offered offshore. PayPal availability is patchy on sites outside the Great Britain licensing regime — check the cashier rather than assuming.
- Getting paid out. Withdrawal processing times vary by method, and most sites impose daily, weekly or monthly withdrawal limits. Crypto tends to settle fastest once approved; card refunds are usually slowest.
- Fees. Some operators charge on certain withdrawal methods or below a minimum amount. This belongs in the terms; if you cannot find it, ask support in writing before you deposit.
- Verification. Expect KYC before your first withdrawal, and source-of-funds checks on larger sums. Having ID and a recent utility bill or bank statement ready shortens the wait.
What these sites offer beyond free spins
If your query is about a game or a market rather than a bonus, it helps to know what is typically on the shelf. Offshore casinos accepting British players generally run slots as the core — low and high volatility titles, with RTP figures published by the studio rather than the casino — alongside progressive jackpots, table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. Game contribution to wagering differs sharply between these categories: slots usually count fully, table and live games often count for far less or not at all, which is the single most common reason a bonus fails to clear.
Many of the same operators also run a sportsbook on a shared wallet with the casino. That side brings pre-match and in-play betting, accumulators, bet builders, cash-out and esports markets, plus sports free bets that carry their own conditions — typically a minimum qualifying odds threshold such as 1.80 or 2.00 in decimal terms. Sports free bets and casino free spins are separate promotions with separate rules, even when they sit in one account; a casino bonus balance normally cannot be wagered on sport. CoinPoker, listed above, is oriented around poker rather than slots, which is worth knowing before you write to us about its spin offers.
Eligibility, licensing and the limits of what we do
You must be 18 or over to gamble in the UK. Casinos not on GamStop are not licensed by the UK Gambling Commission; they operate under overseas licences, commonly Curaçao, and accepting British customers is not the same thing as being authorised to serve them. The practical consequence is that the Commission's consumer protections, its complaints escalation route and the mandatory GAMSTOP self-exclusion scheme do not apply. Dispute resolution depends entirely on the terms of the individual operator and its own regulator.
We publish research-based reviews. We do not verify licences on your behalf at the moment you sign up, we hold no relationship that lets us intervene in your account, and we will never describe any casino as completely safe. Where a claim on this site is unverified or an operator has not published something we would expect to see, we say so on the relevant page. Full detail on what our content is and is not is in our terms of use.
If gambling has stopped being fun
Please do not email us for help with this — we are not a support service and cannot respond usefully. GamCare runs the National Gambling Helpline, free and confidential, 24 hours a day on 0808 8020 133. GAMSTOP lets you self-exclude from GB-licensed sites for six months, one year or five years, and blocking software such as Gamban or BetBlocker restricts access to gambling sites at device level, including those outside the GAMSTOP scheme. Most casinos also offer deposit and loss limits you can set yourself. Our responsible gambling guidance collects these tools in one place. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
For operators, press and partnership enquiries
Use the same address and mark the subject line clearly. Operators disputing something we have written should send the specific claim and the evidence that contradicts it; we correct errors regardless of any commercial relationship, and we do not remove accurate criticism on request. We do not publish guest posts or paid editorial written by third parties.
Common questions about contacting us
How long does a reply take?
We aim to respond to substantive enquiries within a few working days. Corrections and factual disputes go to the front of the queue. High-volume periods can stretch that, and we cannot guarantee a reply to every general message.
Can you get my withdrawal released?
No. We have no access to any casino's systems and no authority over operator decisions. The route is the casino's support desk first, then its formal complaints procedure, then whichever body its overseas licence names as the escalation point. Send us the detail anyway — it informs how we describe the brand.
Do you take payment to change a review?
No. Commercial links exist and are disclosed above, but they do not alter rankings, ratings or the drawbacks we publish. Free spins offers are described as advertised by the operator and dated when we last checked.
Can you remove me from GAMSTOP?
No, and neither can any casino or third party. GAMSTOP exclusion periods run for their full term and cannot be lifted early. If you registered and are looking for a way around it, that is worth treating as a signal — the helpline number above is free and confidential.
An offer on your site is out of date. What should I do?
Email the page name and the brand, with the current terms if you have them to hand. Welcome packages, spin counts and wagering multipliers change often, and reader reports are one of the ways we catch it. Our listings were last fact-checked on 23 September 2026.
Do you have a phone number or live chat?
No. Email is the only channel we run, which keeps a written record for both sides — useful if your message concerns a disputed bonus term.
Choosing what to do next
If your question is about how an offer works, the comparison pages will usually answer it faster than we can by email. If it concerns money, your account or a withheld balance, the casino is the only party who can act, and you should start there in writing. If it is about something we have published — an error, a changed term, an experience that contradicts our assessment — write to us at [email protected]. Reader corrections are the cheapest form of fact-checking there is, and we would rather hear about a mistake than leave it sitting on the page.